Making a Complaint

If a school is not meeting its obligations to your child — whether that is refusing assessment, denying concessions, or failing to implement a support plan — you have formal channels to escalate. Using these channels creates a paper trail and often prompts faster resolution.

Step 1: Try the school first

Before escalating, communicate in writing with the principal and SBST. State clearly what you are requesting and give a reasonable deadline (e.g. 5 school days). Keep all correspondence.

Step 2: Contact the Circuit Manager

Each school falls under a circuit, managed by a Circuit Manager. Contact details are available from the school or the district office. Circuit managers oversee schools' compliance with DBE policy.

Step 3: Contact the District Director

If the circuit manager does not resolve the matter, escalate to the District Director of Education. Write a formal complaint letter that:

• States your child's details (without personal ID in writing — use a reference number if possible)
• Describes the specific right being denied
• Lists all steps you have already taken and their outcomes
• States what resolution you are seeking
• Requests a written response within 10 business days

Step 4: Provincial Department of Education

Each province has a Director for Inclusive Education. They can be contacted through the provincial Department of Education's main office.

Step 5: South African Human Rights Commission (SAHRC)

If all internal channels fail, the SAHRC can investigate complaints of rights violations. Complaints can be submitted online at sahrc.org.za or by calling 011 477 8600.

Getting legal help

• SECTION27: 011 356 1270 — education rights litigation
• Lawyers for Human Rights: free legal advice on rights violations
• Legal Aid SA: 0800 110 110 — for families who qualify